Seasonal Front Desk & Client Services Pro

H&R Block, Inc.; Carbondale (PA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage check-ins, and coordinate appointments at our in-person office during tax season. You will work closely with tax professionals to ensure a smooth client experience and accurate document handling.

The role requires strong communication in a fast-paced setting, multitasking across scheduling, front-desk tasks, and team collaboration, with availability for evenings and weekends as needed.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team and client interactions.
• Ability to multitask and manage priorities throughout the day.
• Excellent organizational skills with attention to detail and follow-through.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals and teammates to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Organizational skills

Scheduling coordination

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage check-ins, and coordinate appointments at our in-person office during tax season. You will work closely with tax professionals to ensure a smooth client experience and accurate document handling.

The role requires strong communication in a fast-paced setting, multitasking across scheduling, front-desk tasks, and team collaboration, with availability for evenings and weekends as needed.