Seasonal Front Desk & Client Services Pro

H&R Block, Inc.; Orting (WA); On-site; USD 24,000 - 37,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and schedule appointments as part of daily office operations. This in-person role supports a team of tax professionals and serves as a stepping stone into tax-related roles.

The position requires strong client service, excellent communication, and the ability to multitask with attention to detail. Availability for evenings and weekends during tax season is expected.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client-centric environment

Interpersonal communication

multitasking

Organizational skills

Basic computer skills

Evenings and weekends availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and schedule appointments as part of daily office operations. This in-person role supports a team of tax professionals and serves as a stepping stone into tax-related roles.

The position requires strong client service, excellent communication, and the ability to multitask with attention to detail. Availability for evenings and weekends during tax season is expected.