Seasonal Front Desk & Client Service Pro

H&R Block, Inc.; Ypsilanti (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in-person during tax season. You will coordinate scheduling, route clients to the right tax professional, and help maintain a professional, welcoming environment.

This role offers opportunities to learn tax workflows and potentially advance into tax preparation or office leadership, with evenings and weekends required during peak season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Team collaboration

Professionalism

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in-person during tax season. You will coordinate scheduling, route clients to the right tax professional, and help maintain a professional, welcoming environment.

This role offers opportunities to learn tax workflows and potentially advance into tax preparation or office leadership, with evenings and weekends required during peak season.