Seasonal Front Desk & Client Services Pro

H&R Block, Inc.; Johnstown (Cambria County); On-site; USD 26,000 - 36,000; Full time

Job summary

H&R Block, Inc. in Johnstown, PA is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-in and appointment scheduling, and support daily office operations in person. You will work alongside tax professionals to ensure a smooth client experience.

The role offers training and opportunities to grow into tax preparation or office leadership. Evening and weekend availability during tax season is required, with a focus on confidentiality and professional

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability for evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality and care

Skills

Fast-paced environment

Interpersonal communication

Multitasking

Organizational skills

Computer proficiency

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Johnstown, PA is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-in and appointment scheduling, and support daily office operations in person. You will work alongside tax professionals to ensure a smooth client experience.

The role offers training and opportunities to grow into tax preparation or office leadership. Evening and weekend availability during tax season is required, with a focus on confidentiality and professional