Seasonal Front Desk & Client Services - Tax Season

H&R Block, Inc.; Altoona (PA); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Pennsylvania. In this in-person role, you will welcome clients, manage scheduling, and support daily office operations alongside tax professionals.

With training, this position can lead to tax preparation or office leadership. You will greet clients, answer phones, check-in, and keep the office organized while handling confidential information.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming, professional first impression as the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Customer service

Office software

Education

High school diploma

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Pennsylvania. In this in-person role, you will welcome clients, manage scheduling, and support daily office operations alongside tax professionals.

With training, this position can lead to tax preparation or office leadership. You will greet clients, answer phones, check-in, and keep the office organized while handling confidential information.