Seasonal Front Desk & Client Care Specialist

H&R Block, Inc.; Northville (MI); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Westland, MI to welcome clients and support daily office operations.

This in-person role involves coordinating client check-ins, scheduling, and guiding clients to the appropriate tax professional. You will work with a team of tax professionals, maintain a tidy front desk, handle documents securely, and provide exceptional service during tax season, with evenings and weekends required.

Qualifications

• Experience in fast-paced, client‑facing settings.
• Strong interpersonal and professional communication.
• Able to multitask and manage priorities.
• Detail-focused with organizational skills.
• Proficient with basic computer programs.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional
• Manage client check-in and intake, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth client experience
• Collaborate with tax professionals to ensure seamless daily operations
• Handle sensitive client information with confidentiality and care

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

Communication

Computer basics

Evenings & weekend availability

Scheduling software

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Westland, MI to welcome clients and support daily office operations.

This in-person role involves coordinating client check-ins, scheduling, and guiding clients to the appropriate tax professional. You will work with a team of tax professionals, maintain a tidy front desk, handle documents securely, and provide exceptional service during tax season, with evenings and weekends required.