Seasonal Front Desk & Client Services Associate

H&R Block, Inc.; Pembroke (MA); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage the front desk in Pembroke, MA. You will schedule appointments, support daily office operations, and connect clients with tax professionals.

This in-person role emphasizes professionalism, confidentiality, and teamwork, with opportunities to grow into tax preparation or leadership as you gain experience during tax season.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally
• Ability to multitask and manage competing priorities throughout the day
• Organizational skills with attention to detail and follow-through
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems)
• Availability to work evenings and weekends during tax season

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Team collaboration

Multitasking

Attention to detail

Microsoft Office

Scheduling systems

Communication skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage the front desk in Pembroke, MA. You will schedule appointments, support daily office operations, and connect clients with tax professionals.

This in-person role emphasizes professionalism, confidentiality, and teamwork, with opportunities to grow into tax preparation or leadership as you gain experience during tax season.