Seasonal Client Concierge & Front Desk Specialist

H&R Block, Inc.; Boston (MA); Sur place; USD 21 000 - 37 000; Plein temps

Résumé du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Boston. You will manage scheduling, support daily operations, and work with tax professionals.

This in-person role offers training and potential promotion into tax prep or leadership. Responsibilities include greeting clients, routing them to the right professional, handling check-in, and maintaining a professional environment.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Connaissances

Client service

Multitasking

Interpersonal skills

Communication

Office software

Evenings/weekends availability

Formation

High school diploma/GED or equivalent

Outils

Microsoft Office

Teams

Scheduling systems

Description du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Boston. You will manage scheduling, support daily operations, and work with tax professionals.

This in-person role offers training and potential promotion into tax prep or leadership. Responsibilities include greeting clients, routing them to the right professional, handling check-in, and maintaining a professional environment.