Seasonal Front Desk & Client Services Specialist

H&R Block, Inc.; Swansea (MA); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in Swansea, MA.

This in-person role partners with tax professionals and offers training to advance into tax preparation or office leadership. Responsibilities include scheduling, guiding clients to the right tax pro, handling documents securely, and maintaining a professional office environment.

Qualifications

• Experience in fast-paced, client-centric environments.
• Excellent interpersonal and communication skills with clients and teammates.
• Ability to multitask and manage competing priorities.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain a clean, organized office to ensure a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Team collaboration

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in Swansea, MA.

This in-person role partners with tax professionals and offers training to advance into tax preparation or office leadership. Responsibilities include scheduling, guiding clients to the right tax pro, handling documents securely, and maintaining a professional office environment.