Seasonal Front Desk & Client Services Pro

H&R Block, Inc.; Pembroke (NC); Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Comprehensive benefits

Résumé du poste

H&R Block in Pembroke, NC is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role serves as the first impression and connects clients with the right tax professionals for their needs.

The position emphasizes confidentiality, teamwork, and organized workflows, with opportunities for growth into tax preparation or office leadership through training and support.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Connaissances

Client-centric environment

Interpersonal communication

Multitasking

Attention to detail

Basic computer skills

Scheduling software

Formation

High school diploma/GED

Outils

Microsoft Office

Scheduling systems

Teams

Description du poste

H&R Block in Pembroke, NC is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role serves as the first impression and connects clients with the right tax professionals for their needs.

The position emphasizes confidentiality, teamwork, and organized workflows, with opportunities for growth into tax preparation or office leadership through training and support.