Seasonal Client Service & Front Desk Host

H&R Block, Inc.; Worcester (MA); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. in Worcester, MA is seeking a Seasonal Client Service Professional / Receptionist to greet clients and coordinate check-in, scheduling, and daily office operations.

This in-person role offers training and a path toward tax preparation or leadership opportunities. You'll work alongside tax professionals, handle confidential information, and ensure a professional client experience during tax season, including evenings and weekends as needed.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and establish a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including documents scanning and organization.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

Tech proficiency

Evenings & weekends

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Worcester, MA is seeking a Seasonal Client Service Professional / Receptionist to greet clients and coordinate check-in, scheduling, and daily office operations.

This in-person role offers training and a path toward tax preparation or leadership opportunities. You'll work alongside tax professionals, handle confidential information, and ensure a professional client experience during tax season, including evenings and weekends as needed.