Seasonal Front Desk & Client Services Associate

H&R Block, Inc.; Fairborn (OH); On-site; USD 17,000 - 28,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional to greet clients and support daily office operations in Fairborn, Ohio. This in-person role offers hands-on exposure to tax professionals and potential growth into tax preparation or leadership.

You will manage scheduling, check-in, and document intake while maintaining a professional, confidential client experience. Evening and weekend availability is required during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Familiarity with Microsoft Office, Teams, and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage check-in and intake, including scanning documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Customer service

Communication

Multitasking

Organization

Office software

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional to greet clients and support daily office operations in Fairborn, Ohio. This in-person role offers hands-on exposure to tax professionals and potential growth into tax preparation or leadership.

You will manage scheduling, check-in, and document intake while maintaining a professional, confidential client experience. Evening and weekend availability is required during tax season.