Seasonal Front Desk & Client Service (Tax Office)

H&R Block, Inc.; Charles Town (WV); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. in Charles Town, WV is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and support daily office operations in person during tax season.

You will coordinate scheduling, match clients with the appropriate tax professional, and collaborate with team members while handling sensitive information with care. Evening and weekend availability is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and professional communication.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Proficiency with Microsoft Office, Teams and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Communication skills

Customer service mindset

Multitasking

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Charles Town, WV is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and support daily office operations in person during tax season.

You will coordinate scheduling, match clients with the appropriate tax professional, and collaborate with team members while handling sensitive information with care. Evening and weekend availability is required.