Seasonal Front Desk & Client Service Specialist - Tax

H&R Block, Inc.; Fairmont (WV); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block in Fairmont, WV is seeking a seasonal Client Service Professional / Receptionist to greet clients and support day-to-day office operations. You will manage scheduling, check-in and intake, coordinate with tax professionals, and maintain a professional, confidential client experience in an in-person setting.

Ideal candidates bring strong communication, multitasking, and organizational skills, with proficiency in MS Office and scheduling tools.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Confidentiality

Time management

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Fairmont, WV is seeking a seasonal Client Service Professional / Receptionist to greet clients and support day-to-day office operations. You will manage scheduling, check-in and intake, coordinate with tax professionals, and maintain a professional, confidential client experience in an in-person setting.

Ideal candidates bring strong communication, multitasking, and organizational skills, with proficiency in MS Office and scheduling tools.