Seasonal Client Experience & Front Desk Specialist

H&R Block, Inc.; Port Orchard (WA); On-site; USD 24,000 - 37,000; Part time

Job summary

H&R Block, Inc. in Port Orchard, WA is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage the front desk.

This in-person role supports a tax office team by scheduling appointments, handling check-ins, and keeping the office organized for a smooth client experience. You will work evenings and weekends during tax season, collaborating with tax professionals to match clients with the right services and maintaining confidentiality of sensitive information.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling tools (Microsoft Office, Teams).

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Time management

Organizational skills

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Port Orchard, WA is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage the front desk.

This in-person role supports a tax office team by scheduling appointments, handling check-ins, and keeping the office organized for a smooth client experience. You will work evenings and weekends during tax season, collaborating with tax professionals to match clients with the right services and maintaining confidentiality of sensitive information.