Seasonal Front Desk & Client Service Specialist

H&R Block, Inc.; Santa Monica (CA); On-site; USD 25,000 - 37,000; Part time

Job summary

H&R Block, Inc. in Santa Monica seeks a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations. You will greet clients, manage check-in, answer calls, schedule appointments, and connect clients with the appropriate tax professional.

This in-person role emphasizes confidentiality, organization, and teamwork, with evenings and weekends required during tax season. Training provided to grow into tax preparation or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer Service

Scheduling

Multitasking

Communication

Teamwork

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

H&R Block, Inc. in Santa Monica seeks a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations. You will greet clients, manage check-in, answer calls, schedule appointments, and connect clients with the appropriate tax professional.

This in-person role emphasizes confidentiality, organization, and teamwork, with evenings and weekends required during tax season. Training provided to grow into tax preparation or office leadership.