Seasonal Front Desk & Client Service Specialist

H&R Block, Inc.; Greenbrae Boardwalk (CA); On-site; USD 23,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, and assist with scheduling and documents in a busy, in-person setting.

This role offers training and growth opportunities, with evenings and weekend shifts during tax season in California. Join a supportive tax team focused on client service and office operations.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Team collaboration

Office software

Education

High school diploma or GED

Hospitality/call center experience

Receptionist/front desk experience

Experience in tax office/financial services

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, and assist with scheduling and documents in a busy, in-person setting.

This role offers training and growth opportunities, with evenings and weekend shifts during tax season in California. Join a supportive tax team focused on client service and office operations.