Seasonal Front Desk & Client Services Specialist

H&R Block, Inc.; La Verne (CA); On-site; USD 23,000 - 37,000; Part time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist in California to greet clients, manage scheduling, and support daily office operations. This in-person role offers training and opportunities to advance into tax preparation or office leadership.

You will answer phones, check-in clients, organize documents, and collaborate with tax professionals to ensure a smooth client experience during tax season. Evening and weekend availability is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities during the day.
• Organizational skills with attention to detail and follow-through.
• Familiarity with basic computer programs (Microsoft Office, scheduling tools).
• Evening and weekend availability during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and route clients to the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Customer service

Multitasking

Attention to detail

Scheduling

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist in California to greet clients, manage scheduling, and support daily office operations. This in-person role offers training and opportunities to advance into tax preparation or office leadership.

You will answer phones, check-in clients, organize documents, and collaborate with tax professionals to ensure a smooth client experience during tax season. Evening and weekend availability is required.