Seasonal Front Desk & Client Care Specialist

H&R Block, Inc.; Soquel (CA); On-site; USD 23,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person in California.

You will work with tax professionals to pair clients with the right expert and handle intake processes with care. The role emphasizes a professional front desk presence, strong multitasking, and the ability to work evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client focus

Interpersonal skills

Multitasking

Organization

Basic IT skills

Evenings & weekends

Education

High school diploma

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person in California.

You will work with tax professionals to pair clients with the right expert and handle intake processes with care. The role emphasizes a professional front desk presence, strong multitasking, and the ability to work evenings and weekends during tax season.