Seasonal Front Desk & Client Service Specialist

H&R Block, Inc.; Lancaster (CA); On-site; USD 23,000 - 37,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in California. You will greet clients, manage check-in, and support daily operations alongside tax professionals.

This in-person role offers training and a path into tax preparation or office leadership. Ideal candidates bring customer-service experience, strong communication, and the ability to multitask, with availability evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Multitasking

Scheduling software

Office suite

Communication

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in California. You will greet clients, manage check-in, and support daily operations alongside tax professionals.

This in-person role offers training and a path into tax preparation or office leadership. Ideal candidates bring customer-service experience, strong communication, and the ability to multitask, with availability evenings and weekends during tax season.