Seasonal Client Service & Front Desk Specialist

H&R Block, Inc.; California; Hybrid; USD 25,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling and support daily office operations in our California office. This in-person role offers training and potential stepping stone into tax preparation or leadership.

You will answer calls, check-in clients, organize documents, and collaborate with tax pros to ensure a smooth, professional client experience. Evening and weekend availability during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for collaboration with team and clients.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.

Responsibilities

• Greet clients and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Communication

Multitasking

Organizational skills

Office software

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling and support daily office operations in our California office. This in-person role offers training and potential stepping stone into tax preparation or leadership.

You will answer calls, check-in clients, organize documents, and collaborate with tax pros to ensure a smooth, professional client experience. Evening and weekend availability during tax season is required.