Seasonal Front Desk & Client Service Specialist

H&R Block, Inc.; Grand Blanc (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block in Grand Blanc, Michigan seeks a seasonal Client Service Professional / Receptionist to welcome clients in person and manage daily office operations. You will greet clients, handle scheduling, and coordinate with tax professionals to match needs with expertise.

The role emphasizes professionalism, confidentiality, and teamwork, with evening/weekend availability during tax season. This in-person position offers an entry pathway into tax preparation or office leadership within a

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Effective communication

Multitasking

Organizational skills

Computer literacy (Office/Teams)

Evenings & weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Grand Blanc, Michigan seeks a seasonal Client Service Professional / Receptionist to welcome clients in person and manage daily office operations. You will greet clients, handle scheduling, and coordinate with tax professionals to match needs with expertise.

The role emphasizes professionalism, confidentiality, and teamwork, with evening/weekend availability during tax season. This in-person position offers an entry pathway into tax preparation or office leadership within a