Seasonal Front Desk & Client Service Pro

H&R Block, Inc.; Kenova (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. in Kenova, West Virginia seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations alongside tax professionals.

This in-person role offers a pathway into tax preparation or leadership with training and team collaboration. The role involves answering calls, guiding clients to the right tax specialist, handling check-in and intake, and maintaining a professional office environment while safeguarding

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal communication

Team collaboration

Multitasking

Organizational skills

Computer proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. in Kenova, West Virginia seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations alongside tax professionals.

This in-person role offers a pathway into tax preparation or leadership with training and team collaboration. The role involves answering calls, guiding clients to the right tax specialist, handling check-in and intake, and maintaining a professional office environment while safeguarding