Seasonal Client Services Concierge & Front Desk

H&R Block, Inc.; St. Albans (WV); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block is hiring a seasonal Client Service Professional / Receptionist to greet clients and manage the front desk in Huntington, WV. The role supports daily office operations and coordinates with tax professionals to match clients with appropriate services.

The position is in-person, with potential growth into tax preparation or office leadership as you gain training and experience. Evening and weekend availability during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; able to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client-focused service

Interpersonal communication

Multitasking

Organizational skills

Microsoft Office

Teams

Scheduling systems

Evenings/weekends availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is hiring a seasonal Client Service Professional / Receptionist to greet clients and manage the front desk in Huntington, WV. The role supports daily office operations and coordinates with tax professionals to match clients with appropriate services.

The position is in-person, with potential growth into tax preparation or office leadership as you gain training and experience. Evening and weekend availability during tax season is required.