Seasonal Client Concierge & Front Desk

H&R Block, Inc.; Federal Way (WA); On-site; USD 24,000 - 37,000; Full time

Job summary

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to be the friendly first impression at our Tacoma area office. You will greet clients, answer calls, schedule appointments, and guide clients to the appropriate tax professional, while keeping the office organized and secure.

Join a busy, client-focused environment with training and growth opportunities during tax season; evenings and weekends work may be required to support our clients.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organization

Computer skills

Evenings/Weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to be the friendly first impression at our Tacoma area office. You will greet clients, answer calls, schedule appointments, and guide clients to the appropriate tax professional, while keeping the office organized and secure.

Join a busy, client-focused environment with training and growth opportunities during tax season; evenings and weekends work may be required to support our clients.