Seasonal Client Service Associate - Front Desk & Intake

H&R Block, Inc.; Bonney Lake (WA); On-site; USD 24,000 - 37,000; Part time

Job summary

H&R Block in the Tacoma area is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, manage scheduling, and support daily office operations. This in-person role offers growth into tax preparation or office leadership, requires strong interpersonal skills, teamwork with tax professionals, and careful handling of confidential client information.

Evening and weekend availability during tax season is preferred to ensure smooth client flow and a professional, friendly

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Office, Teams, scheduling).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression of the office.
• Answer phone calls, schedule appointments, and match clients with the appropriate tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle confidential client information with discretion and care.

Skills

Client service

Interpersonal skills

Multitasking

Communication

Team collaboration

Confidentiality

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in the Tacoma area is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, manage scheduling, and support daily office operations. This in-person role offers growth into tax preparation or office leadership, requires strong interpersonal skills, teamwork with tax professionals, and careful handling of confidential client information.

Evening and weekend availability during tax season is preferred to ensure smooth client flow and a professional, friendly