Seasonal Front Desk & Client Service Specialist

H&R Block, Inc.; Alexandria (MN); On-site; USD 16,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block in Alexandria, MN is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, answer calls, and schedule appointments with the right tax professional.

This in-person role supports daily office operations and, with training, can become a stepping stone into tax preparation or office leadership. You will collaborate with tax professionals to ensure a smooth client experience.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling systems.

Responsibilities

• Greet clients and provide a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning documents.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Multitasking

Organization

Communication

Team collaboration

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Alexandria, MN is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, answer calls, and schedule appointments with the right tax professional.

This in-person role supports daily office operations and, with training, can become a stepping stone into tax preparation or office leadership. You will collaborate with tax professionals to ensure a smooth client experience.