Seasonal Front Desk & Client Service Pro

H&R Block, Inc.; Forest Lake (MN); Sur place; USD 16 000 - 37 000; Plein temps

Résumé du poste

H&R Block in Minnesota (Forest Lake) is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. This role offers training and growth toward tax preparation or office leadership, with evening and weekend availability during tax season.

The position emphasizes client service, confidentiality, and teamwork as you partner with tax professionals to ensure a smooth client experience in a welcoming office

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams) and scheduling systems.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Connaissances

Customer service

Communication

Multitasking

Organizational skills

Office etiquette

Formation

High school diploma/GED

Outils

Microsoft Office

Scheduling systems

Teams

Description du poste

H&R Block in Minnesota (Forest Lake) is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. This role offers training and growth toward tax preparation or office leadership, with evening and weekend availability during tax season.

The position emphasizes client service, confidentiality, and teamwork as you partner with tax professionals to ensure a smooth client experience in a welcoming office