Seasonal Client Service Specialist - Front Desk

H&R Block, Inc.; Alexandria (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block in Alexandria, LA is seeking a seasonal Client Service Professional / Receptionist to welcome clients and manage scheduling. This in-person role supports daily office operations and offers a path into tax preparation or office leadership with training and mentorship.

You will greet clients, coordinate check-in, and work with tax professionals to ensure a smooth front desk experience while maintaining discretion with confidential information.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Proficiency with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Communication

Multitasking

Attention to detail

Evenings/weekends

Office software

Education

High school diploma / GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block in Alexandria, LA is seeking a seasonal Client Service Professional / Receptionist to welcome clients and manage scheduling. This in-person role supports daily office operations and offers a path into tax preparation or office leadership with training and mentorship.

You will greet clients, coordinate check-in, and work with tax professionals to ensure a smooth front desk experience while maintaining discretion with confidential information.