Seasonal Client Concierge & Front Desk Pro

H&R Block, Inc.; St. Clairsville (OH); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in our Ohio office. This in-person role offers training and a path into tax prep or office leadership, with evenings and weekends during tax season a requirement.

You will coordinate scheduling, answer calls, and collaborate with tax professionals to deliver a professional client experience while handling sensitive information with discretion.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication abilities.
• Proven multitasking and prioritization skills.
• Detail-oriented with solid organizational habits.
• Comfort with basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage check-in and intake, including document scanning and organization.
• Maintain organized, clean office to support a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Microsoft Office / scheduling tools

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in our Ohio office. This in-person role offers training and a path into tax prep or office leadership, with evenings and weekends during tax season a requirement.

You will coordinate scheduling, answer calls, and collaborate with tax professionals to deliver a professional client experience while handling sensitive information with discretion.