Seasonal Front Desk & Client Service Pro

H&R Block, Inc.; Plainfield (IN); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block in Plainfield, IN is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage check-ins, and support daily office operations in person at our Plainfield office. You’ll greet clients, answer calls, and help match clients with the right tax professional.

With training provided, this role offers a pathway into tax preparation or office leadership. Candidates should thrive in a fast-paced, client-focused environment, be organized, and comfortable using

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Communication

Multitasking

Office software

Scheduling

Team collaboration

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Plainfield, IN is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage check-ins, and support daily office operations in person at our Plainfield office. You’ll greet clients, answer calls, and help match clients with the right tax professional.

With training provided, this role offers a pathway into tax preparation or office leadership. Candidates should thrive in a fast-paced, client-focused environment, be organized, and comfortable using