Seasonal Front Desk & Client Service Specialist

H&R Block, Inc.; Indianapolis (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Indianapolis. You will greet clients, schedule appointments, and support daily operations alongside tax professionals in-person.

The role offers hands-on training and opportunities to advance into tax preparation or office leadership, with evening/weekend shifts required during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Proficiency with Microsoft Office, Teams, and scheduling systems.
• Willingness to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Customer service

Multitasking

Organizational skills

MS Office

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Microsoft Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Indianapolis. You will greet clients, schedule appointments, and support daily operations alongside tax professionals in-person.

The role offers hands-on training and opportunities to advance into tax preparation or office leadership, with evening/weekend shifts required during tax season.