Seasonal Front Desk & Client Service Pro

H&R Block, Inc.; Nappanee (IN); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block seeks a seasonal Client Service Professional / Receptionist to be the welcoming face for clients in the Indiana area. In-person role focusing on scheduling, check-in, and daily office support within a team of tax professionals.

Ideal candidates have client-focused experience, strong communication, multitasking ability, and proficiency with basic office software. Evening and weekend availability during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment
• Strong interpersonal and communication skills for client service
• Ability to multitask and manage competing priorities
• Organizational skills with attention to detail
• Comfort using basic computer programs and scheduling tools
• Availability to work evenings and weekends during tax season

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Evenings/weekends availability

Microsoft Office

Teams

Scheduling systems

Customer service experience

Receptionist experience

Tax office experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block seeks a seasonal Client Service Professional / Receptionist to be the welcoming face for clients in the Indiana area. In-person role focusing on scheduling, check-in, and daily office support within a team of tax professionals.

Ideal candidates have client-focused experience, strong communication, multitasking ability, and proficiency with basic office software. Evening and weekend availability during tax season is required.