Seasonal Front Desk & Client Experience Specialist

H&R Block, Inc.; Indianapolis (IN); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block in Indianapolis is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and schedule appointments in person. You will support daily office operations and work with tax professionals to match clients with the right services during tax season.

This in-person role requires strong communication, organization, and discretion, with a focus on delivering a welcoming client experience and maintaining a professional office environment.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Detail-oriented with follow-through.
• Comfort with basic computer programs and digital tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes, including scanning documents.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Indianapolis is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and schedule appointments in person. You will support daily office operations and work with tax professionals to match clients with the right services during tax season.

This in-person role requires strong communication, organization, and discretion, with a focus on delivering a welcoming client experience and maintaining a professional office environment.