Front Desk & Client Services - Tax Season

H&R Block, Inc.; Indianapolis (IN); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block, Inc. in Indianapolis seeks a Seasonal Client Service Professional / Receptionist to welcome clients, manage check-ins, handle calls, and support daily office operations.

This in-person role requires professionalism and discretion, with training to grow into tax preparation or office leadership. Evening and weekend availability during tax season is required; you will collaborate with tax professionals to ensure a welcoming, organized client experience.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Experience with Microsoft Office/Teams and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organization

Computer skills

Evenings and weekends availability

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Indianapolis seeks a Seasonal Client Service Professional / Receptionist to welcome clients, manage check-ins, handle calls, and support daily office operations.

This in-person role requires professionalism and discretion, with training to grow into tax preparation or office leadership. Evening and weekend availability during tax season is required; you will collaborate with tax professionals to ensure a welcoming, organized client experience.