Front Desk & Client Services Pro — Tax Season

H&R Block, Inc.; Charlestown (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

On-site work during tax season

Job summary

H&R Block is hiring a seasonal Client Service Professional / Receptionist in Indiana. You will greet clients, manage check-ins, handle scheduling, and support daily operations with a team of tax professionals.

The role is in-person and offers a path into tax preparation or office leadership with training. Ideal candidates bring client-focused experience, strong communication, multitasking ability, and proficiency with MS Office/Teams.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Detail-oriented with follow-through.
• Proficient with basic computer programs (MS Office, Teams).

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Communication

Multitasking

Organizational skills

MS Office

Education

High school diploma

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block is hiring a seasonal Client Service Professional / Receptionist in Indiana. You will greet clients, manage check-ins, handle scheduling, and support daily operations with a team of tax professionals.

The role is in-person and offers a path into tax preparation or office leadership with training. Ideal candidates bring client-focused experience, strong communication, multitasking ability, and proficiency with MS Office/Teams.