Seasonal Front Desk & Client Service Pro

H&R Block, Inc.; MIDDLETOWN (OH); On-site; USD 24,000 - 28,000; Full time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling in a busy in-person office in Middletown, Ohio. You will orient clients, route them to the right tax professional, and support daily office operations with discretion.

This role offers an entry into tax services and leadership opportunities within a collaborative team environment, with training provided to help you grow into tax preparation or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; able to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the appropriate tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and discretion.

Skills

Customer service

Interpersonal communication

Multitasking

Organizational skills

Scheduling and calendars

Office software

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling in a busy in-person office in Middletown, Ohio. You will orient clients, route them to the right tax professional, and support daily office operations with discretion.

This role offers an entry into tax services and leadership opportunities within a collaborative team environment, with training provided to help you grow into tax preparation or office leadership.