Seasonal Client Concierge and Front Desk Host

H&R Block, Inc.; Hamilton (OH); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Ohio. You will welcome clients, handle scheduling, and support daily office operations alongside tax professionals.

This in-person role offers training and a potential path into tax preparation or leadership. You will greet clients, answer phones, manage check-in and document intake, keep the office organized, and collaborate with the team to ensure a smooth experience.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phones, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client-focused service

Interpersonal skills

Multitasking

Attention to detail

Office software

Evenings & weekends

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Ohio. You will welcome clients, handle scheduling, and support daily office operations alongside tax professionals.

This in-person role offers training and a potential path into tax preparation or leadership. You will greet clients, answer phones, manage check-in and document intake, keep the office organized, and collaborate with the team to ensure a smooth experience.