Seasonal Front Desk & Client Service Pro

H&R Block, Inc.; Madison (AL); On-site; USD 24,000 - 36,000; Full time

Job summary

H&R Block in Madison, AL is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations alongside tax professionals. This in-person role thrives on professionalism and a welcoming client experience.

The position emphasizes confidentiality, teamwork, and strong communication while offering training and a clear path into tax preparation or office leadership during the busy tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team and client interaction.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client-centric environment

Interpersonal communication

Multitasking

Organizational skills

Computer literacy

Evenings and weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Madison, AL is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations alongside tax professionals. This in-person role thrives on professionalism and a welcoming client experience.

The position emphasizes confidentiality, teamwork, and strong communication while offering training and a clear path into tax preparation or office leadership during the busy tax season.