Seasonal Front Desk & Client Experience Pro

H&R Block, Inc.; Montgomery (AL); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. in Montgomery, AL is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage appointments in person. You will support daily office operations and collaborate with tax professionals to ensure a smooth client experience during tax season.

This entry-level role includes on-the-job training and can lead to opportunities in tax preparation or office leadership, with evenings and weekends required during peak season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Attention to detail and strong organizational skills.
• Comfort with basic computer programs (e.g., Microsoft Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phones, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document scanning.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Communication

Multitasking

Organizational skills

Computer skills

Education

High School Diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Montgomery, AL is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage appointments in person. You will support daily office operations and collaborate with tax professionals to ensure a smooth client experience during tax season.

This entry-level role includes on-the-job training and can lead to opportunities in tax preparation or office leadership, with evenings and weekends required during peak season.