Seasonal Front Desk & Client Experience Pro

H&R Block, Inc.; Philippi (WV); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block in Philippi, WV is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and manage client scheduling. You will support daily office operations and collaborate with tax professionals in a fast-paced environment.

With training provided, this role offers pathways into tax preparation or office leadership. Evening and weekend availability during tax season is required for this in-person position.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong communication and interpersonal skills for professional client service.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check‑in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Team collaboration

Education

High school diploma / GED

Tools

Microsoft Teams

Scheduling software

Job description

H&R Block in Philippi, WV is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and manage client scheduling. You will support daily office operations and collaborate with tax professionals in a fast-paced environment.

With training provided, this role offers pathways into tax preparation or office leadership. Evening and weekend availability during tax season is required for this in-person position.