Seasonal Front Desk & Client Experience Specialist

H&R Block, Inc.; Westmont (NJ); Sur place; USD 22 000 - 37 000; Temps partiel

Résumé du poste

H&R Block, Inc. in Westmont, NJ is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person. You will schedule appointments, guide clients to the right tax professional, and maintain a welcoming front desk environment.

This role offers training and potential growth into tax preparation or leadership during tax season. The position is in-person, with availability for evenings and weekends as required, and involves handling

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Connaissances

Interpersonal skills

Multitasking

Organizational skills

Attention to detail

Microsoft Office

Scheduling systems

Evenings/weekends availability

Formation

High school diploma/GED

Outils

Microsoft Office

Teams

Scheduling systems

Description du poste

H&R Block, Inc. in Westmont, NJ is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person. You will schedule appointments, guide clients to the right tax professional, and maintain a welcoming front desk environment.

This role offers training and potential growth into tax preparation or leadership during tax season. The position is in-person, with availability for evenings and weekends as required, and involves handling