Seasonal Client Services Receptionist (In-Person)

H&R Block, Inc.; Westfield (NJ); On-site; USD 22,000 - 37,000; Part time

Job summary

H&R Block in Westfield, NJ is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role offers training and a stepping stone into tax preparation or leadership.

You will answer calls, check-in clients, organize documents, and collaborate with tax professionals to ensure a smooth client experience. Availability for evenings and weekends during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Communication skills

Availability evenings/weekends

Experience in fast-paced environment

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Westfield, NJ is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role offers training and a stepping stone into tax preparation or leadership.

You will answer calls, check-in clients, organize documents, and collaborate with tax professionals to ensure a smooth client experience. Availability for evenings and weekends during tax season is required.