Seasonal Front Desk & Client Concierge

H&R Block, Inc.; Irvington (NJ); On-site; USD 22,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in New Jersey to welcome clients, manage check-in, answer calls, and coordinate appointments with tax professionals. The role requires strong communication, multitasking, and discretion to protect client information.

The position is in-person, with training and support, offering a path into tax preparation or office leadership. Evening and weekend availability during tax season is expected.

Qualifications

• Experience in fast-paced client-centric environments
• Strong interpersonal and communication skills for client service
• Ability to multitask and manage competing priorities
• Organizational skills with attention to detail
• Comfort using basic computer programs and scheduling systems
• Availability to work evenings and weekends during tax season

Responsibilities

• Greet clients and create a welcoming first impression as the face of the office
• Answer phone calls, schedule appointments, match clients with the right tax professional
• Manage client check-in and intake, including scanning and organizing documents
• Maintain office organization and cleanliness to support a professional client experience
• Collaborate with tax professionals and team members to ensure smooth daily operations
• Handle sensitive client information with confidentiality and care

Skills

Interpersonal skills

Multitasking

Communication

Discretion and confidentiality

Microsoft Office / scheduling systems

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in New Jersey to welcome clients, manage check-in, answer calls, and coordinate appointments with tax professionals. The role requires strong communication, multitasking, and discretion to protect client information.

The position is in-person, with training and support, offering a path into tax preparation or office leadership. Evening and weekend availability during tax season is expected.