Seasonal Front Desk & Client Services Specialist

H&R Block, Inc.; Prince Frederick (MD); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the face of the office. In this in-person role, you will greet clients, manage check-in, schedule appointments, and support daily operations alongside tax professionals.

You will handle phones, direct clients to the right tax expert, and maintain a welcoming, organized environment. Availability for evenings and weekends during tax season is required; prior hospitality or call-center experience is a plus.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through.
• Comfort with basic computer tools (Office, Teams, scheduling).

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality.

Skills

Client service

Interpersonal skills

Multitasking

Organization

Communication

Computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the face of the office. In this in-person role, you will greet clients, manage check-in, schedule appointments, and support daily operations alongside tax professionals.

You will handle phones, direct clients to the right tax expert, and maintain a welcoming, organized environment. Availability for evenings and weekends during tax season is required; prior hospitality or call-center experience is a plus.