Seasonal Front Desk & Client Experience Specialist

H&R Block, Inc.; North Providence (RI); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block in North Providence, RI is seeking a seasonal Client Service Professional / Receptionist to be the first friendly face for clients. You will greet visitors, answer calls, schedule appointments, manage check-in and intake, and support daily office operations alongside tax professionals.

This in-person role offers training and opportunities to grow into tax preparation or office leadership. Availability for evenings and weekends during tax season is required, and you’ll help maintain a

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and digital tools (MS Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

MS Office / Teams

Scheduling

Customer service

Education

High school diploma / GED

Tools

Scheduling systems

Microsoft Teams

Scanner / document management

Job description

H&R Block in North Providence, RI is seeking a seasonal Client Service Professional / Receptionist to be the first friendly face for clients. You will greet visitors, answer calls, schedule appointments, manage check-in and intake, and support daily office operations alongside tax professionals.

This in-person role offers training and opportunities to grow into tax preparation or office leadership. Availability for evenings and weekends during tax season is required, and you’ll help maintain a