Seasonal Client Service & Front Desk Pro

H&R Block, Inc.; East Providence (RI); In loco; USD 21.000 - 26.000; Part-time

Descrizione del lavoro

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to be the welcoming face of our East Providence office.

This in-person role involves managing client check-ins, scheduling, and coordinating with tax professionals to set up appointments and direct clients to the right expert. You will support daily office operations, maintain a professional environment, and uphold confidentiality with client information.

Competenze

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with ability to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Mansioni

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conoscenze

Client-facing

Communication

Multitasking

Organizational skills

Computer skills

Evenings/weekends availability

Formazione

High school diploma/GED

Strumenti

Microsoft Office

Teams

Scheduling systems

Descrizione del lavoro

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to be the welcoming face of our East Providence office.

This in-person role involves managing client check-ins, scheduling, and coordinating with tax professionals to set up appointments and direct clients to the right expert. You will support daily office operations, maintain a professional environment, and uphold confidentiality with client information.