Seasonal Client Experience Specialist – Path to Tax Prep

H&R Block, Inc.; Portsmouth (RI); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block in Portsmouth, RI is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients. You will manage client scheduling, support daily office operations, and work with tax professionals.

This in-person role offers training and a path into tax prep or office leadership. You will greet clients, answer calls, check-in, coordinate documents, and help maintain a professional office environment.

Qualifications

• Experience in fast-paced client-facing environments.
• Strong communication and professionalism.
• Able to multitask and handle sensitive information.

Responsibilities

• Greet clients and manage a welcoming reception.
• Answer phones, schedule appointments, and match clients with tax professionals.
• Manage check-in and intake processes, including scanning documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal communication

Customer service

Multitasking

Organizational skills

Team collaboration

Confidentiality

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Microsoft Teams

Job description

H&R Block in Portsmouth, RI is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients. You will manage client scheduling, support daily office operations, and work with tax professionals.

This in-person role offers training and a path into tax prep or office leadership. You will greet clients, answer calls, check-in, coordinate documents, and help maintain a professional office environment.