Client Service Pro & Front Desk (Tax Season Growth)

H&R Block, Inc.; Providence (RI); On-site; USD 21,000 - 26,000; Part time

Job summary

H&R Block, Inc. in Providence, RI is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office.

You will manage client check-in, greet visitors, answer phones, schedule appointments, and support daily operations alongside tax professionals. This in-person role offers hands-on training and a clear path toward tax preparation or office leadership, with evenings and weekends availability during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (Microsoft Office, Teams, scheduling tools).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, match clients with tax professionals.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Client-facing experience

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. in Providence, RI is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office.

You will manage client check-in, greet visitors, answer phones, schedule appointments, and support daily operations alongside tax professionals. This in-person role offers hands-on training and a clear path toward tax preparation or office leadership, with evenings and weekends availability during tax season.