Seasonal In-Person Client Service Specialist

H&R Block, Inc.; Johnston (RI); On-site; USD 22,000 - 30,000; Full time

Job summary

H&R Block in Johnston, RI is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, schedule appointments, manage check-in, and support daily office operations alongside tax professionals.

This in-person role requires confidentiality, teamwork, and delivering a professional client experience. Availability to work evenings and weekends during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and assist daily operations.
• Collaborate with tax professionals and team members to ensure smooth operations.
• Handle confidential client information with discretion and care.

Skills

Customer service

Communication

Multitasking

Organizational skills

Microsoft Office

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Johnston, RI is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, schedule appointments, manage check-in, and support daily office operations alongside tax professionals.

This in-person role requires confidentiality, teamwork, and delivering a professional client experience. Availability to work evenings and weekends during tax season is required.